Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to share your thoughts on an Australian online casino? We'd like to hear from you. This page explains the best way to reach the Top Australia Online Casinos team and what you can expect once you do.

How to reach us

The quickest way to contact us is by email at [email protected]. We read every message that comes in and try to respond within a couple of business days. When you write in, it helps to include:

• The name of the casino or page your enquiry relates to, if applicable
• A brief description of the issue, question or feedback
• Any screenshots or details that help us understand the situation

We're a small editorial team, so please bear with us if a reply takes a little longer during busy periods.

What we can help with

Our focus is on reviewing and comparing online casinos available to Australian players — things like licensing and availability, bonus terms, online pokies, payment methods and withdrawal times. If your question falls into one of these areas, we're happy to point you in the right direction or clarify anything that's unclear in one of our guides.

What we can't do is act on your behalf with a casino operator. If you have a dispute over a withdrawal, a bonus, or an account issue, that needs to go directly to the casino's own support team, since we don't manage player accounts or hold funds. We can, however, use feedback like this to keep our reviews honest and current.

Reporting an issue with a review

Online casinos update their bonuses, payment options and terms fairly often, and it's possible something on our site is out of date by the time you read it. If you notice a bonus amount, wagering requirement, expiry date or payment method that no longer matches what a casino actually offers, let us know the specifics and we'll look into it. Corrections like this are one of the most useful things a reader can send us.

Before you get in touch about responsible gambling

If you or someone close to you is concerned about gambling habits, please don't wait on an email reply from us. Have a look at our Responsible Gambling page for information on self-exclusion tools, deposit limits and support services available to Australians, including where to find independent, confidential help. These services are set up to respond faster than a general enquiries inbox and are better placed to assist.

Other ways to find what you need

Not every question needs a direct message. A few common ones are already answered elsewhere on the site:

• Curious about who writes and checks our content? Visit About Us for background on how we put this site together.
• Wondering about the legal detail behind our reviews, or how our recommendations should and shouldn't be used? Our Terms and Conditions page covers that.
• Looking for options outside the standard licensed market? We also cover Non GamStop Casinos for readers researching alternative operators.

A quick note on our editorial approach

When you contact us with feedback about a specific operator — say, VegasNow, Wincrown or Casea — we take it seriously as part of how we keep our rankings accurate, but it doesn't buy or move a listing. Casino operators do not pay for a better position on our site, and reader feedback is used to inform research, not to grant favours.